VAC CRM Integration with 3rd Party Applications and Omni Channels Integration v1.1


1. Website Lead Generation

URL: https://{YOUR_CRM_SUBDOMAIN}/VAC/api/leadgenerator.php

Method: GET

  • name
  • company
  • email
  • phone
  • description
  • source
  • city

2. Mobile Apps Lead Generation

Refer to Website Lead Generation

3. Email Integration

Required Credentials:
  • Email ID
  • Password
  • SMTP Credentials
  • Scenarios

4. Social Media Lead Generation

Refer to Website Lead Generation

5. Call Popup

URL: https://{YOUR_CRM_SUBDOMAIN}/VAC/pop/popupv2.php

Method: GET

Parameters: phone_number={CUSTOMER_NUMBER}

6. Click to Call

Required Information:
  • Agent Number or Extension Number
  • Third-Party PBX or Call Center API

7. WhatsApp Integration

Lead Generation: Refer to Website Lead Generation

Required Information for Messaging Notifications:

  • API, format, and scenarios required to trigger messages

8. Telegram Integration

Required Information:
  • User Chat ID
  • Format and Scenarios

9. SMS Integration

Required Information:
  • API
  • Template
  • Scenarios

10. Additional Integrations

  • Any integrations beyond the above will be considered a customization.
  • Please check with the commercial team for further details.

Note:

{YOUR_CRM_SUBDOMAIN} - This is your CRM subdomain provided by the technical team for CRM usage.

{CUSTOMER_NUMBER} - This refers to the customer's mobile or contact number.