VAC CRM Integration with 3rd Party Applications and Omni Channels Integration v1.1
1. Website Lead Generation
URL: https://{YOUR_CRM_SUBDOMAIN}/VAC/api/leadgenerator.php
Method: GET
- name
- company
- phone
- description
- source
- city
2. Mobile Apps Lead Generation
Refer to Website Lead Generation
3. Email Integration
Required Credentials:- Email ID
- Password
- SMTP Credentials
- Scenarios
4. Social Media Lead Generation
Refer to Website Lead Generation
5. Call Popup
URL: https://{YOUR_CRM_SUBDOMAIN}/VAC/pop/popupv2.php
Method: GET
Parameters: phone_number={CUSTOMER_NUMBER}
6. Click to Call
Required Information:- Agent Number or Extension Number
- Third-Party PBX or Call Center API
7. WhatsApp Integration
Lead Generation: Refer to Website Lead Generation
Required Information for Messaging Notifications:
- API, format, and scenarios required to trigger messages
8. Telegram Integration
Required Information:- User Chat ID
- Format and Scenarios
9. SMS Integration
Required Information:- API
- Template
- Scenarios
10. Additional Integrations
- Any integrations beyond the above will be considered a customization.
- Please check with the commercial team for further details.
Note:
{YOUR_CRM_SUBDOMAIN} - This is your CRM subdomain provided by the technical team for CRM usage.
{CUSTOMER_NUMBER} - This refers to the customer's mobile or contact number.