About Us
HMS, CRM and Calling Solution Software,
To optimize efficiency.
Increase customer satisfaction, improve customer loyalty
AND to yield better results.
We
- believe in working with you.
- will understand your requirements.
- will provide you a personalized one to one demo.
- will answer all your challenging questions.
- will ensure your solution is up very quickly.
You
- Once satisfied, confirm your requirements.
- No obligation or commitment.
B'coz
We provide solutions
Solutions
VAC Dialer
- Dynamic IVR.
- Call Queue.
- Skill based routing.
- Call Recording.
- Work From Home.
- Live Monitoring.
- CRM Integration.More Details
IVR
- IVR is phone technology that automates customer service interactions.
- IVR can recognize and respond to voice and touch-tone inputs.
- IVR can be integrated with speech recognition, text-to-speech
- IVR reduces wait times and streamlines tasks for customers and operators.
- IVR helps provide quick and accurate information.More Details
Remote Dialer
- On Cloud and In Premises both are available
- Username and Password based login
- Mapping to Agents Mobile Numbers Directly
- Active / Inactive feature
- Incoming and Outgoing Call Reports
- Manual call Option available
- Suitable for all dialers like predictive, progressive, preview, manual and inbound.More Details
VAC IPPBX
- Ranges from 10 to 1000 or more users.
- No dependency on conventional proprietary EPABX.
- Connect PRI / SIP / Analog Trunks
- Use IP Phones / Softphones using No need for additional telephone wiring.
- Use Android phone as wireless extension.
- Enterprises can connect all branches.
- Dynamic Reports. More Details
Remote IPPBX
- Ranges from 10 to 1000 or more users.
- No dependency on conventional proprietary EPABX.
- Connect PRI / SIP / Analog Trunks.
- Use IP Phones / Softphones using No need for additional telephone wiring.
- Use Android phone as wireless extension.
- Enterprises can connect all branches.
- Dynamic Reports. More Details
VAC COMMUNICATION SOFTWARE
- Use your existing PRI / SIP / Analog Trunks effectively;
- Integrate contact center solution and PBX.
CUSTOMER RELATIONSHIP MANAGEMENT SOFTWARE - CRM
- Lead management.
- Sales CRM .
- Support CRM.
- Hospital Appointment Management.
- Real Estate Management.
- Integrated with our CRM can throw pop-up of the caller details.
VAC Lead Managment
- Sales leads can be tracked through VAC CRM.
- Assign Leads based on performance.
- Allows more time to sell.
- Leads can be assigned to sales team based on their performance and product knowledge.
- Enterprises can connect all branches. More Details
Fire wall
- Fire wall use for protect a server and systems.
- Its purpose is to establish a barrier between your internal network and incoming traffic.
- Firewalls block the incoming traffic by looking into the source of the traffic.
- Network firewall function on network level.
- A Network firewall might have two or more network interface cards (NICs).
- A network-based firewall is usually a dedicated system with proprietary software installed. More Details
VMS
- The VAC VMS is highly customizable, allowing call center managers to create their own survey questions and response options.
- The results of the surveys can then be analyzed and used to improve customer service,
- Product offerings, and overall business operations.
- Additionally, VAC VMS offers the option to use pre-recorded survey prompts.
- Which can save time for call center agents and improve consistency in survey delivery.
- Moving to the cloud can save companies money and add convenience for users..More Details
Customer Care
- Greet caller with name with our dynamic IVR.
- Gather information by interacting with callers and route the call to the respective agent.
- You can set sticky or skill based call routing.
- You can also set dynamic routing with CRM assistance thru IVR.
- Integrated with our CRM can throw pop-up of the caller details. More Details
Integration
- We provide API's for intergating any third party software with VAC Solutions More Details
Bulk SMS
- Bulk SMS (Short Message Service) is a service that enables businesses.
- Organizations to send large numbers of text messages to a targeted audience simultaneously.
- This service is used for various purposes.
- Such as marketing promotions, customer engagement, notifications, alerts, and more.More Details
VAC SmartTick
WhatsApp Messaging
- Send bulk WhatsApp messages and run campaigns
- Track performance and manage multiple users
- Auto-assign messages based on keywords
- AI Chatbot for 24/7 customer support
WhatsApp Calling
- Make customer calls directly from the same chat
- Integrate calling with campaigns for instant follow-up
- Assign calls to specific team members automatically
- AI assistance during calls for faster, smarter conversations
VAC DOC
- Simplify OP/IP registration and billing
- Automate admissions and discharge processes
- Enable multi-user, multi-department access
- Auto-assign tasks based on roles or shifts
- Track patient history and treatment records
- Create and share digital prescriptions & reports
- View real-time hospital dashboards and KPIs
- Integrate with labs, pharmacy, and third-party apps
- For Demo
AI Calling
- AI Voice chat.
- Call Summaries & Logs.
- Integration with PBX & CRM.
- Multi-Language Support.
- Scalable .
- Custom Knowledge Base.
- Cost Savings
VAC AI Agent Proxima
- AI-powered agent for calling & chat
- Natural language understanding & response
- Seamless integration with CRM & PBX
- Multi-language support
- 24/7 automated customer engagement
- More Details
VAC Proxima AI Agent
Call Center Dialer
IPPBX
CRM
VAC DOC (HMS)
IVR
Complete Business Suite
Customer Care
Fire Wall
Remote Dialer
Remote IPPBX
Integration
WhatsApp Messaging/Calling
VMS
Bulk SMS
Our Valuable Clients
Real Results from Real Conversations
We have been using VAC Dialer for our outbound calling operations and are very satisfied with its performance. The system is stable, user-friendly, and helps our team work more efficiently.
The reporting and monitoring features are excellent, and the support team is always quick to help.
A reliable dialer solution with great support. Highly recommended!
Nithya Lakshmi
Reliable System
Stable & secure performance
Better Productivity
Helps teams work more efficiently
Great Support
Quick & helpful support team
What our customers say
Excellent service by VAC team. The team was very efficient and helpful. They'll address the concerns quickly and made our entire things easily. Thank you for your support. 😊
Fathima Mariam
As a long-time customer, I've consistently been impressed by their backend support team. Their approach is exceptionally professional, courteous, and solution-oriented.
Suganthi M
The VAC Soft application is performing very well, and support from the application development team is readily available and responsive.
Selvam Govindan
The company's products are very good, and the support team provides excellent assistance. We are satisfied with both the product quality and the prompt support.
raja m
Issues are addressed promptly & closed on time
Kavitha Santhosh
Excellent service, very professional team, quick response, and great support.
Amose A
Good IPPBX solution with consistent performance. Everything works smoothly, and the support team is very responsive and helpful. Satisfied with the overall service.
Mohamed Nazim
Very good experience with the VAC application support team. Quick response, smooth process, and excellent customer service.
MGM Health Care
Contact
Location:
VAC SOFTTECK LLP,
No:7, Sree Flats,
4/3, Krishnaswamy Street,
North Usman Road,
T.Nagar, Chennai - 600017,
Tamilnadu, India.