VAC SOFTTECK LLP

VAC Dialer

• Dynamic IVR.
• Call Queue.
• Skill based routing.
• Call Recording.
• Work From Home.
• Live Monitoring.
• CRM Integration.More Details

IVR

• IVR is phone technology that automates customer service interactions.
• IVR can recognize and respond to voice and touch-tone inputs.
• IVR can be integrated with speech recognition, text-to-speech
• IVR reduces wait times and streamlines tasks for customers and operators.
• IVR helps provide quick and accurate information.More Details

Remote Dialer

• On Cloud and In Premises both are available
• Username and Password based login
• Mapping to Agents Mobile Numbers Directly
• Active / Inactive feature
• Incoming and Outgoing Call Reports
• Manual call Option available
• Suitable for all dialers like predictive, progressive, preview, manual and inbound.More Details

VAC IPPBX

• Ranges from 10 to 1000 or more users.
• No dependency on conventional proprietary EPABX.
• Connect PRI / SIP / Analog Trunks
• Use IP Phones / Softphones using No need for additional telephone wiring.
• Use Android phone as wireless extension.
• Enterprises can connect all branches.
• Dynamic Reports. More Details

Remote IPPBX

• Ranges from 10 to 1000 or more users.
• No dependency on conventional proprietary EPABX.
• Connect PRI / SIP / Analog Trunks.
• Use IP Phones / Softphones using No need for additional telephone wiring.
• Use Android phone as wireless extension.
• Enterprises can connect all branches.
• Dynamic Reports. More Details

VAC COMMUNICATION SOFTWARE

• Use your existing PRI / SIP / Analog Trunks effectively;
• Integrate contact center solution and PBX.

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CUSTOMER RELATIONSHIP MANAGEMENT SOFTWARE - CRM

• Lead management.
• Sales CRM .
• Support CRM.
• Hospital Appointment Management.
• Real Estate Management.
• Integrated with our CRM can throw pop-up of the caller details.

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VAC Lead Managment

• Sales leads can be tracked through VAC CRM.
• Assign Leads based on performance.
• Allows more time to sell.
• Leads can be assigned to sales team based on their performance and product knowledge.
• Enterprises can connect all branches. More Details

Fire wall

• Fire wall use for protect a server and systems.
• Its purpose is to establish a barrier between your internal network and incoming traffic.
• Firewalls block the incoming traffic by looking into the source of the traffic.
• Network firewall function on network level.
• A Network firewall might have two or more network interface cards (NICs).
• A network-based firewall is usually a dedicated system with proprietary software installed. More Details

VMS

• The VAC VMS is highly customizable, allowing call center managers to create their own survey questions and response options.
• The results of the surveys can then be analyzed and used to improve customer service,
• Product offerings, and overall business operations.
• Additionally, VAC VMS offers the option to use pre-recorded survey prompts.
• Which can save time for call center agents and improve consistency in survey delivery.
• Moving to the cloud can save companies money and add convenience for users..More Details

Customer Care

• Greet caller with name with our dynamic IVR.
• Gather information by interacting with callers and route the call to the respective agent.
• You can set sticky or skill based call routing.
• You can also set dynamic routing with CRM assistance thru IVR.
• Integrated with our CRM can throw pop-up of the caller details. More Details

Integration

• We provide API's for intergating any third party software with VAC Solutions  More Details

Bulk SMS

• Bulk SMS (Short Message Service) is a service that enables businesses.
• Organizations to send large numbers of text messages to a targeted audience simultaneously.
• This service is used for various purposes.
• Such as marketing promotions, customer engagement, notifications, alerts, and more.More Details

VAC SmartTick

WhatsApp Messaging

• Send bulk WhatsApp messages and run campaigns
• Track performance and manage multiple users
• Auto-assign messages based on keywords
• AI Chatbot for 24/7 customer support

WhatsApp Calling

• Make customer calls directly from the same chat
• Integrate calling with campaigns for instant follow-up
• Assign calls to specific team members automatically
• AI assistance during calls for faster, smarter conversations
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VAC DOC

• Simplify OP/IP registration and billing
• Automate admissions and discharge processes
• Enable multi-user, multi-department access
• Auto-assign tasks based on roles or shifts
• Track patient history and treatment records
• Create and share digital prescriptions & reports
• View real-time hospital dashboards and KPIs
• Integrate with labs, pharmacy, and third-party apps
• For Demo

AI Calling

• AI Voice chat.
• Call Summaries & Logs.
• Integration with PBX & CRM.
• Multi-Language Support.
• Scalable .
• Custom Knowledge Base.
• Cost Savings
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